Ben Long Falconry

[Wheels9R]

I dont know whether Ben Long Falconry is a sponsor of the forum of not, but i would just share my experiance.

Phoned up Ben Long yesterday mid-afternoon to order some leather and astroturf, and it was delivered today by 10:45am :supz:

Hassen to say i am very impressed with the service i received and would recommend him totally!:supz:

They also included a flyer for the forthcoming Festival. ;-)

[Jiff]

i've met ben twice, he is a top guy, i ordered a hood for my female harriss' hawk and it was on the door step before she grew a head :lol:

[Talon]

ye ben longs a nice bloke.allso i rate is falconry furniture.:supz:
he does make some very nice hoods as well.

[MsGizmo]

Got to agree....
I got my glove, scales, bells, perch, creance, whistle and the whole kit and kaboodle off Ben, in 2001
( except for a stiff glove, :yawinkle: which was easily cured) all as good today as it was on purchase, quality with a capital Q

[Salty]

does have good gear ,but somes a bit salty ,i know you pay for quality ,but SOME:supz: of his stuff is only as good as others ,salty

[Gyr]

Have to agree with you there, the service is very good, and the hoods that he supplies are great.:supz:

[Harris]

I met Ben last year, he's a top bloke, and his kit is first class and so is his service. :lol:

[Murph]

Well i have to jump in here too and say hes a top bloke!! ive several different things from him and as far as im concered its tip top stuff!! Also last time i spoke to him he gave a good bit of his time to discuss somthing with me! :supz:

[CopperBarn]

i buy all my furniture/products from ben long. hes the mutts nuts.

brilliant quality and good VFM.

:supz:

[Stu Bailey]

The man's been around a long time...

Says it all....

[Onyx25]

Used alot of his gear for about 10 years. Try other stuff and always wish I hadn't! (telemetry aside :lol:) There is a LOT of **** about be careful!!!!

[MsGizmo]

does have good gear ,but somes a bit salty ,i know you pay for quality ,but SOME:supz: of his stuff is only as good as others ,salty

somes a bit 'salty' ???
does Salty mean YOU are classy, will last, but cost a wedge?!! 8-)


Judie

[Dave G]

my ben long clove had a problem with the d ring rivet brand new and the rivet fell out of the d ring :( was not impressed as i could have had a young hawk on it which bated and would have lost it with full equipment attached thank god i didnt ?? phoned him up and was told some of the rivet heads were too big for the rivel and didnt lock together not my problem ??? but was abig ****ed with them as it could have been a disaster waiting to happen if i hadnt checked it ?? it was sent back and redone other wise his stuff is ok ;)

[Millet]

Ive ordered some bit's and bob's from this chap which will be 4 day's ago tommorrow.. it was ordered on the sunday which i know is a dead day..
What i want to know folk's IS how long does it normaly take to get stuff from this establishment ..
Cheer's in advance ..;) ..
Millet

[Fehgan101]

Cant remember how long it took but in my opinion it'll be well worth the wait

[Ned]

Ive ordered some bit's and bob's from this chap which will be 4 day's ago tommorrow.. it was ordered on the sunday which i know is a dead day..
What i want to know folk's IS how long does it normaly take to get stuff from this establishment ..
Cheer's in advance ..;) ..
Millet

with ben long you have option of next day delivery,atb ned.

[Martin23]

When i ordered some stuff just before i got rio i asked for next day del and i got it next day. BUT when i sent my telemetry back to change it i was told it would take a couple of days and it took 3 weeks so i dont know what to suggest other than get on the phone or email them they will always reply.

[Alan G]

Can't remember how long it took for my order, but it was a good week. If you placed an online order, as i did, it has to go to a packing office, then dispatch. But as previously mentioned, you'll not be disappointed, 1st class goods.

Or give them a call & ask how long it is likely to take.

[Martin23]

Can't remember how long it took for my order, but it was a good week. If you placed an online order, as i did, it has to go to a packing office, then dispatch. But as previously mentioned, you'll not be disappointed, 1st class goods.

I totaly agree the goods are very good indeed its just a pain when you have to wait.

[Gary F]

never had any problems with ben longs service, even gave me number to ring out of hours,
gary

[Damo]

Im in the same situation mate, ordered online end of last week and emailed to see how long it would roughly take, still waiting on a reply and nothing has turned up yet, i dont doubt there doing it as fast as they can but i pick my bird up next week and could really do with them now. Cant be any worse than crown falconry though coz i put in the same order with them first only to be told that all the staff are on holiday so nothing can be done until the 31st of august. which i thought was a bit daft as the new season has just started.

[Daymoid]

Ive ordered some bit's and bob's from this chap which will be 4 day's ago tommorrow.. it was ordered on the sunday which i know is a dead day..
What i want to know folk's IS how long does it normaly take to get stuff from this establishment ..
Cheer's in advance ..;) ..
Millet

I urgently required some bits and bobs from ben long and went to his small warehouse in north wales,It was like Alladins cave and I spent much more than I intended:rolleyes: :D .
Kind regards Damian.

[John Hatchett]

my freind ordered a hood for his spar when he got it the spar was ball off fluff know he is hunting it still no hood going to strugle to get the bird hooded such a shame when they keep saying they are going to do it plus when they take the money

[John Hatchett]

falconry originals is the way forward

[Stav]

waited for my hood ror 5 weeks called him twice a week ,every time he said it will be sent the next day ,still no hood . dont think i will use him again

[Lyn Birds]

I thnk he's got top notch gear but delivery is very poor i normally buy off him at the falconry fair's

[Jiff]

i am extremely supprised at this, i've used ben in manny ways since starting out (behave) and always been satisfied afterwards(behave) equipment is always in hand, but things like hoods generaly are made to order, i phoned him last week infact for a hood and he explained emediately that there could be a delay in delivery, no worries i'll use a sock for now i said....only joking! but if you tell the guy you want it asap then usualy you get it, (by the way this was after a conversation with MJ) anyway if i don't get my hood in the next two weeks i'll have stern words with the man, and woe betide him!:lol:

[Murph]

Ive had nothing but good service from Ben! but i buy my stuff from all over the place!

[Talon]

ben long falconry furniture is top notch.but as ppl.
have mentioned can take a while to get to you.
well i dont suppose the call him ben LONG, time delivery for nothing lol :yawinkle:

[Saker Mad]

i ordered a kite release kit of him nearly two weeks ago he still hasnt took the money out of my account or sent the kit ive rang him 4 times and all i get is waffle on how far behind they are so if i can find one elsewhere thats what il do i told him i needed it asap as the perigrine is ready now for the kite
ian
ps does anyone know where i can get one from i tried rapter originals and they no longer do them but there price was £10 and ben long was £27 with the post and packing :rolleyes:

[Yeoman]

wouldnt touch the little p#### with a barge pole

[Juddy Casper]

wouldnt touch the little p#### with a barge pole
Bet youd like to hit him over the head with one :lol: :lol:
I take it you never got that £150 kev for that duff telemetry ,through your experience i wont be dealing with the man
Jay

[Yeoman]

falconry originals is the way forward

if by that you mean chris allen i stongly agree :supz:

[From High Above]

by reading this thread i dont think i will be putting in an order with this guy ..it seems that he is unreliable

[Lun]

Bit of a sore subject for me this one :roll:

I ordered and paid cash for a telem off him at the festival......was told it would be with me that week, have rang him twice a week since then, one thing after another untill we got there is a problem waiting for the yaggis, to even we are waiting for someone to pain the yaggis.....last week was told it was on its way, so spent Friday and Saturday waiting, and waiting, and waiting, still nothing, got to the Monday and yet another phone call.....he put me onto the factory, who confirmed it had not yet been sent ..... by this time I was starting to see red......must say the girl at the factory was very understanding and I got a few bits thrown in, had a phone call off her yesterday to say it is now on its way to me and I should get it today.

The thing that made me so cross was I should have been told when I ordered....my money has been sat in there account for all this time earning interest.....watch this space folks

[Yeoman]

Bit of a sore subject for me this one :roll:

I ordered and paid cash for a telem off him at the festival......was told it would be with me that week, have rang him twice a week since then, one thing after another untill we got there is a problem waiting for the yaggis, to even we are waiting for someone to pain the yaggis.....last week was told it was on its way, so spent Friday and Saturday waiting, and waiting, and waiting, still nothing, got to the Monday and yet another phone call.....he put me onto the factory, who confirmed it had not yet been sent ..... by this time I was starting to see red......must say the girl at the factory was very understanding and I got a few bits thrown in, had a phone call off her yesterday to say it is now on its way to me and I should get it today.

The thing that made me so cross was I should have been told when I ordered....my money has been sat in there account for all this time earning interest.....watch this space folks

I had a terrible time with him over **** telemetry, he had my wife in tears over the phone with his beligerent manner and im still down £150 tried to approach him at fairs he hides behind his cronies, cant phone him or email him keeps threatning me with soliciters
Kev

[Murph]

Cant believe its the same bloke ive dealt with!

[Millet]

Im getting worried now by some of these replies..
Millet

[Misty]

I've also heard ben's side of that story and I'm not taking sides because I don't know who's right and who's wrong. I just wanted to point out that there are two sides to every story and it's not fair to ruin someone's reputation when they can't offer their side to the forum (as far as I know he's not a forum member)
I'm certain both Gos and ben think their side is correct and it's not up to us to judge without the full facts.

re: Ben's business and my experiences. I have found that the majority of you have hit the nail on the head. His merchandise is first class, his hoods are superb and he will always change or alter them free of charge if they don't fit but he does make them to order and he does have an excellent reputation therefore his order books are full and his waiting time can be long. If you know this you can decide what you want to do. wait or go elsewhere.
If it is a stock item, i.e. bowperches, baths, etc etc and you say you need it urgent he has always sent it overnight for me.

[Joey]

i ordered scales of him last year they broke with in 3 months i forgot to send them back just sending them back now but i dont think his equipment is up to much




joey

[Misty]

that's a very narrow view. Ben doesn't make the scales personally. he can only check them for performance & accuracy and if they worked for three months he wouldn't have found that fault. If you had returned them as soon as they broke and he refused to sort it, then you would have a complaint. My friends just had a brand new boiler installed, the printed circuit board was faulty, she can't blame the supplier, only the manufacturer.
Incidentally, I purchased a pair of ben's scales 10 years ago and they have had everything from tiny scops to goldies on them. They are still working perfectly.

[Yeoman]

I've also heard ben's side of that story and I'm not taking sides because I don't know who's right and who's wrong. I just wanted to point out that there are two sides to every story and it's not fair to ruin someone's reputation when they can't offer their side to the forum (as far as I know he's not a forum member)
I'm certain both Gos and ben think their side is correct and it's not up to us to judge without the full facts.

re: Ben's business and my experiences. I have found that the majority of you have hit the nail on the head. His merchandise is first class, his hoods are superb and he will always change or alter them free of charge if they don't fit but he does make them to order and he does have an excellent reputation therefore his order books are full and his waiting time can be long. If you know this you can decide what you want to do. wait or go elsewhere.
If it is a stock item, i.e. bowperches, baths, etc etc and you say you need it urgent he has always sent it overnight for me.

you have pm

[Joey]

i have bopught otherstuff of him to and it was pretty poor to other stuff i have bought




joey

[Nemesis]

I orderd some things last week and am still wateing for it was told to day that thay were just starting to post last weeks orders to day /dave

[Lun]

Well had almost given up the ghost for today, and its just at last arrived.....

[Rocky]

Very pleased for you Lun get out practising with it........
After what i've heard about him i would never order anything off him,might be good stuff but the service is ****........
I'll stick with Falconry Originals and Westweald where the goods are excellent and the service too....
Mel

[Millet]

Do you have a web address or a link for that place Rocky..
Cheer's
Millet

[Rocky]

Which one mate Westwealds or Falconry Originals?????

[ferret1234]

i don't know, but he has a fine reputation, and it'll be worth the wait, i only ever use falconry originals, brilliant.

[Rocky]

Westweald is http://www.westwealdfalconry.co.uk

[Murph]

I have to say again i have had first class service from him! :supz:

[Pearl]

Westweald is http://www.westwealdfalconry.co.ukive been waiting for my my birthday presant from these for nearly a month now ???

[Yeoman]

Well had almost given up the ghost for today, and its just at last arrived.....

what system is it Lun
Kev

[Yeoman]

Very pleased for you Lun get out practising with it........
After what i've heard about him i would never order anything off him,might be good stuff but the service is ****........
I'll stick with Falconry Originals and Westweald where the goods are excellent and the service too....
Mel

Chris allen at Falconry originals is a top bloke his tackle is top drawer and he flys a gos :yawinkle:

[Millet]

Which one mate Westwealds or Falconry Originals?????

Both cheer's ;) ..
Millet

[Rocky]

ive been waiting for my my birthday presant from these for nearly a month now ???

Didn't know they did walking sticks :lol:

[Rocky]

Both cheer's ;) ..
Millet

Falconry originals is http://www.falconryoriginals.co.uk

[Pearl]

Didn't know they did walking sticks :lol:
thank you mel lol , i am shocked to be fair as westweald was very helpfull with mrs at xmas time as she has not got a canoe about falconry kit , :supz:

[MickeyDredd]

The Falconry Originals boys dont like the IFF though!! ;) :lol:

[Pearl]

The Falconry Originals boys dont like the IFF though!! ;) :lol:
ive had alot of stuff from here vest the lot , i rang to arrange a visit was told yes ill be in got there after an hr drive to find no one in and so i went home and spent the 150 pounds else were never again .

[John Soulsby]

I think damaging anyones reputation on a forum of this type is dangerous. I have bough very little from the man but it arrived overnight and was first class kit. I kept a pair of bullet jesses which were the wrong size for nearly a year and he replaced them for me at the falconry festival, no questions asked.

Could the delays be that everyone and their dog is getting kit ready as the season is only a matter of days away. Not an excuse I know but if he is simply overwhelmed he needs to sort it out and that doesn't just mean throwing extra bodies at the warehouse.

John

[Miliscer]

I was chatting to them on on Sunday at Peover, they said they had, had a great festival but as a result were struggling for stock, due to the fact that almost all of their suppliers are part time, so when he asked them to make 50 bows for example - they could only turn out 15!

Not an excuse I know, but at least an idea of what is going on, I have never had a problem with them and their delivery is always prompt.

Mike

[Pearl]

i have no problem with any, one lost out on 150 quid and ive put one down to the very fact of the season coming ,:supz:

[Wingless]

At the end of the day people want falconry equipment at a fair price but as has been said many vendors/manufacturers also have a full time job, their just isn't the demand to warrant most people making swivels or bow perches etc full time. Most falconry equipment suppliers (if not all) that rely purely on falconers for business go through periods with things out of stock, you can't compare these guys to Amazon.co.uk or Tesco!!! give them some leeway. i have ordered from Ben in the past, sometimes the transaction went fast, other times it took forever but at the end of the day the equipment was good, if it wasn't he had no problem replacing or refunding... i've never found Ben rude, or any equipment vendor for that matter, it's really not in their interest to **** you off when it's such a small world in this business!

If you don't like it go somewhere else, their are many other suppliers out there, otherwise ask the manufacturers to go full time and expect to pay huge prices for your gear.

[Laurie]

My wife ordered a four bird cadge from Falcony Originals for my birthday. It arrived on time but I was not very impressed buy the quality and finish of it. I called and they apologised and said I could send it back and they'll get another out to me in a months time!! Just have to wait now I guess:roll:

[Tacatanach]

At the end of the day people want falconry equipment at a fair price but as has been said many vendors/manufacturers also have a full time job, their just isn't the demand to warrant most people making swivels or bow perches etc full time. Most falconry equipment suppliers (if not all) that rely purely on falconers for business go through periods with things out of stock, you can't compare these guys to Amazon.co.uk or Tesco!!! give them some leeway. i have ordered from Ben in the past, sometimes the transaction went fast, other times it took forever but at the end of the day the equipment was good, if it wasn't he had no problem replacing or refunding... i've never found Ben rude, or any equipment vendor for that matter, it's really not in their interest to **** you off when it's such a small world in this business!

If you don't like it go somewhere else, their are many other suppliers out there, otherwise ask the manufacturers to go full time and expect to pay huge prices for your gear.


Well robbie, since there are so many of them (and they are all fighting so to speak over a very limited customer pool) you would think that would push them to be as professional as possible to keep their customers. Itd be good business practice to get things out fast, send the correct order the first time, and of the highest quaility. Of the 4 or so orders I've put in here in the states, 3 of them have been messed up, not exactly a good ratio.

Not to mention we all talk about who was fast and got it right, so if someone's unhappy about a vendor theres a good chance of a good chunk of the communtiy finding out about it pretty fast.

[Gosman]

I have never had any problems with Ben Long, his products are spot on but as for delivery i cant answer that one as i am lucky enought to live just a mile away from his warehouse,

[Fudge100]

i have used ben long four or five times, i think his products are excellent value for money, as for delivery i have always thought it second to none. i live in the farthest point north in the british mainland our postal service only collects mail from the post office once a day and that's at 2.30 in the afternoon. every time i have placed an order with ben long and posted it on a monday i have always recieved it on the friday or saturday of the same week. so i would personally recomend ben long to anyone.:supz:

[AndrewW]

I have ordered a few bits from Ben Long and have had no problems with either quality of equipment or the service provided. I would recommend them.

I would presume that for every reasonably reputable supplier on this relatively small scale (Falconry equipment or otherwise) most people will have good experiences but a few will not be satisfied and those that are not satisfied tend to shout the loudest. Lets not crucify anyone.

[Millet]

Thank's for that Rocky ..;) .. ive put the two of them in my favourites..
Millet

[LeeRoy]

i have ordered 3 times previous and each time it has taken upto a week when i was promised no more than 2 days!

[Millet]

Well ive just got my bit's through the door and all seem's well to me ..:D .. and it's only took 5 working day's so it's not that bad really and i will be ordering again..
Cheer's
Millet

[Millet]

Not such a good place after all and when this next oreder comes through that will be my finnish with Ben Long ***** good's..
Ive went through my stuff in detail earlier and im a bit peived of with the quality..:x ..
The bell is ok but i would not say it is which i requested which was small.. the lure is badly stitched and made from terribly cheap leather.. and the creance line is only 40yrd's... 10yrd's/30ft short..
It may seem little to moan about but all them mistake's are in this fellow's pocket not the customer and i will think twice dealing with this cowboy outfit again..
Millet

[MickeyDredd]

Well ive just got my bit's through the door and all seem's well to me ..:D .. and it's only took 5 working day's so it's not that bad really and i will be ordering again..
Cheer's
Millet

Not such a good place after all and when this next oreder comes through that will be my finnish with Ben Long ***** good's..
Ive went through my stuff in detail earlier and im a bit peived of with the quality..:x ..
The bell is ok but i would not say it is which i requested which was small.. the lure is badly stitched and made from terribly cheap leather.. and the creance line is only 40yrd's... 10yrd's/30ft short..
It may seem little to moan about but all them mistake's are in this fellow's pocket not the customer and i will think twice dealing with this cowboy outfit again..
Millet

What exactly changed in the time between the above two posts? :confused: :rolleyes:

[Sirius]

What exactly changed in the time between the above two posts? :confused: :rolleyes:
I'm guessing he opened the package...

Adi :rolleyes:

[Millet]

What exactly changed in the time between the above two posts? :confused: :rolleyes:

The thing that changed mate was me having a quick look in the packaging.. to me actualy handling the good's..
The bell sound's good the lure look's good and the creance look's normal..
but as i have stated the 3 item's are wrong which in my eyes is false advertising.. as im sure it's state's quality good's on the site..
I know i might be nit picking.... but ripping a customer off for 10yrd's of nylon string has got to be a little below the belt.. if anything i should of had more even if it was 1yrd more..
As i have said the lure is badly made which i doubt will last long with the single line stitching which is out of line and nearing the edge of the thin leather..
I wont go on as im sickening myself as ive stupidly made another order from this place..:( Millet

[MickeyDredd]

Well ive just got my bit's through the door and all seem's well to me ..

I'm guessing he opened the package...

Adi :rolleyes:

Ahh, I assumed the comment to mean the items had arrive safely and were in good order, but I suppose it could have meant he has a letterbox fetish :roll: ;)

Didnt think it meant the parcels were pretty :roll:

[MickeyDredd]

Ive ordered some bit's and bob's from this chap which will be 4 day's ago tommorrow.. it was ordered on the sunday which i know is a dead day..
What i want to know folk's IS how long does it normaly take to get stuff from this establishment ..
Cheer's in advance ..;) ..
Millet

Well ive just got my bit's through the door and all seem's well to me ..:D .. and it's only took 5 working day's so it's not that bad really and i will be ordering again..
Cheer's
Millet

Now that your original question has been answered shall I close the thread?

[Laurie]

My wife ordered a dvd from Ben Long for me on the 11th August. He told her it would arrive in plenty of time for my birthday on the 22nd. It arrived today on the 25th!!!! With a post date of the 24th August which was the day after she e-mailed him to find out what was going on:evil: It really winds me up when companies take your money and then literally dont deliver the goods.

[Millet]

Now that your original question has been answered shall I close the thread?

It's entireley upto you mate but if you close this thread other folk will not be able to read it.. obviously.:roll: ..
Personally i think it should stay about as it wil make Falconer's more aware of being ripped off and buying good's that do not match the discription they ordered from
Millet

[MickeyDredd]

It's entireley upto you mate but if you close this thread other folk will not be able to read it.. obviously.:roll: ..
Millet

A closed thread is still accessible, it isnt deleted......obviously! :roll:

[Misty]

Not such a good place after all and when this next oreder comes through that will be my finnish with Ben Long ***** good's..
Ive went through my stuff in detail earlier and im a bit peived of with the quality..:x ..
The bell is ok but i would not say it is which i requested which was small.. the lure is badly stitched and made from terribly cheap leather.. and the creance line is only 40yrd's... 10yrd's/30ft short..
It may seem little to moan about but all them mistake's are in this fellow's pocket not the customer and i will think twice dealing with this cowboy outfit again..
Millet

And what did Ben say when you phoned him to point out these problems?

[Misty]

i have ordered 3 times previous and each time it has taken upto a week when i was promised no more than 2 days!

I have ordered from 2 different firms (both sponsors on here and I won't reveal their names)
On both occassions I had to ring and ring to get my goods. One, I had to ring, email & pm for 5 weeks!! before finally getting an 'urgent' order.
The moral of my story is that every supplier has it's critics. It's luck of the draw sometimes if they have problems and you are on the receiving end. I will always give someone a second chance but no more.
Re: Ben and his delivery. It is common knowledge that he is not too hot on this score but his items are good and he always, always puts things right if you aren't happy. If I know I need something urgently I tell him and if he can't get it to me on time, he tells me and I go elsewhere. It's communication.

[Sparrow Hawker]

I think the same rule suppliers to any supplier its common courtesy if there are any problems that they should inform the customer, customer service goes along way in my book. Shame some think customer service ends as soon as the funds are tucked away in there bank account!

At the end of the day if a supplier provides a good service then people are more likely to go back to them, do some suppliers even consider this?:lol:

SH

[Freddie1]

I have ordered stuff from ben on more than one occasion and yes he is a bit on the slow side sending it out but if I have ever had a problem with any gear the man says please send it back steve and we will sort it this is the sort of customer support that I want and would expect from any supplier.
So if you find him rude or substandard in anyway ( which I must say I never have) then talk to him about his short fallings or just use some one else but for me he has always been polite and of good quality and if I have ever had a problem with him I have always told him in a polite manner the same polite manner that he treats me with.
The other thing is he at times spends hours on the phone talking to people that just ring to drain him of advise and then he never hears from them again personally I for one could not do what he does for a living I think he is a brave man and a very polite one as well.
Regards Steve

[MickeyDredd]

And what did Ben say when you phoned him to point out these problems?

Exactly!:supz:

[Millet]

And what did Ben say when you phoned him to point out these problems?
If they can not get a detailed order correct in print on a computor what is a phone call goining to do... apart from prolong thing's.. not for me mate messing about on the phone..
Once bitten twice shy that's my belief and i wont bother with them again..
Cheer's
Millet

[Stav]

It is common knowledge that he is not too hot on this score but his items are good and he always, always puts things right if you aren't happy. If I know I need something urgently I tell him and if he can't get it to me on time, he tells me and I go elsewhere. It's communication.[/QUOTE]

i was telling him it was urgent still took 5 weeks to come and every time i called he said it would be sent within 2 days

[Sprout]

I've always been very impressed by Ben Long's equipment, and has always been a pleasure to talk to.
I am always of the opinion that if I have a problem with someone or their service then I tell them. Whinging, whether justified or not, on the forum is going to change NOTHING. If not happy then tell them - they will hopefully be big enough to admit wrong doing and correct it. No one is perfect and mistakes, sometimes genuinely, do happen. However, unless these are pointed out and given the opportunity to correct them then nothing will ever change.
Give the man a ring

[Misty]

If they can not get a detailed order correct in print on a computor what is a phone call goining to do... apart from prolong thing's.. not for me mate messing about on the phone..
Once bitten twice shy that's my belief and i wont bother with them again..
Cheer's
Millet

What you forget is that ben is not sat in his office personally picking your item off a shelf and packing it himself. He has a large concern and many, many orders daily. While this should never be an excuse it is a reason things can go awry. To condemn someone on one mistake is rather harsh, expecially if you don't do him the courtesy of allowing him to put it right.
I feel that your placing you orders elsewhere is not only ben's loss but yours also. I have had terrible service from every supplier going and several of them have been very rude when I have pointed out the problems. Those, I don't use anymore. When ben doesn't sort any mistakes I won't use him anymore, until then I am more than happy.

[Pete Kent]

I've always done well by Ben Long too.

[Falkeeno]

i bought a glove from BEN,ORDERED ONLINE,came within 5days,don,t worry mate,you will be pleased with wot you have bought,good thing about Ben Long is wot you see is wot you get quality wise cheers Stevo.:supz:

[Millet]

Here's a picture of my quality lure.. note the terrible stitching which i know wont last 2 minutes and also the small gauge of stitching used that should of been doubled .. also i must add can you see the top quality ruck sack toggle and the white nylon creance string for securing food to the lure..:rolleyes: ..
Millet

http://img105.imageshack.us/img105/745/img3516em5.jpg

[Yeoman]

How much did Mr Long charge you for that .looklike starling wings on that lure

[Misty]

Here's a picture of my quality lure.. note the terrible stitching which i know wont last 2 minutes and also the small gauge of stitching used that should of been doubled .. also i must add can you see the top quality ruck sack toggle and the white nylon creance string for securing food to the lure..:rolleyes: ..
Millet

http://img105.imageshack.us/img105/745/img3516em5.jpg

I quite agree the stitching looks abysmal but remember that ben didn't sit there making that personally. he has outworkers and if they usually send in excellent gear but one bad one slips through the net and you happen to get it, return it for replacement. You wouldn't have had any trouble doing so.

[FlameHairedFalconer]

Here's a picture of my quality lure.. note the terrible stitching which i know wont last 2 minutes and also the small gauge of stitching used that should of been doubled .. also i must add can you see the top quality ruck sack toggle and the white nylon creance string for securing food to the lure..:rolleyes: ..
Millet

http://img105.imageshack.us/img105/745/img3516em5.jpg

While the stitching is not up to much, if I was making that type of lure, I would use the same type of toggle and cord to attach the food. What sort of toggle and cord were you expecting?

[Miliscer]

Well, I have been using the same lure for ages now, every day for several Falcons, same toggle and same line, apart from lots of blood (which actually washes off nicely) there are no problems with it and it looks good still, no stitching has come undone and there are no cracks in the leather (treat it first) oh and the toggle system is so simple (especially if flying several falcons, you can change the food on the lure (if you use food) in seconds)

I have two BL lures here and they will last me an awful long time!!!

Mike

[Wingless]

Well, I have been using the same lure for ages now, every day for several Falcons, same toggle and same line, apart from lots of blood (which actually washes off nicely) there are no problems with it and it looks good still, no stitching has come undone and there are no cracks in the leather (treat it first) oh and the toggle system is so simple (especially if flying several falcons, you can change the food on the lure (if you use food) in seconds)

I have two BL lures here and they will last me an awful long time!!!

Mike

I tried this toggle thing a few years ago and found that after only a little use, the spring weakens and when stooping a falcon to the lure the food flies off which is ... :evil: , i always chuck the toggle in the bin now and make the effort to tie the food on properly. It's fine if your just throwing the lure out for a gamehawk, but wouldn't use it if i was exercising a bird to the lure.

Robbie

[Sprout]

I tried this toggle thing a few years ago and found that after only a little use, the spring weakens and when stooping a falcon to the lure the food flies off which is ... :evil: , i always chuck the toggle in the bin now and make the effort to tie the food on properly. It's fine if your just throwing the lure out for a gamehawk, but wouldn't use it if i was exercising a bird to the lure.

Robbie

So why did you order one? There is a clear picture of what the lure looks like, complete with toggle on website and in brochures? Mind you, simple cure - take it off.
As far as the stitching goes - can't comment, but I've used Ben's lures before and the stitching has held fine. However as said previously, if you have a complaint then tell him - this thread won;t change anything, maybe a telephone call will???

[Wingless]

So why did you order one? There is a clear picture of what the lure looks like, complete with toggle on website and in brochures? Mind you, simple cure - take it off.
As far as the stitching goes - can't comment, but I've used Ben's lures before and the stitching has held fine. However as said previously, if you have a complaint then tell him - this thread won;t change anything, maybe a telephone call will???


??? i ordered one ages ago (as i said a few years) and used it and found the toggle bit wasn't to my liking! I will happily order another one again and as i said... will throw the toggle in the bin!!! Was just commenting on the toggle bit, i'm quite happy to buy from ben and do regularly! i'm allowed an opinion on a toggle though :rolleyes:

[Wildlife Artist]

I have bought from this company in the past at shows, not cheap, but good quality. so i agree with other it will be worth waiting for, and monday was a Bank holiday as dead as sunday.

[MickeyDredd]

??? i ordered one ages ago (as i said a few years) and used it and found the toggle bit wasn't to my liking! I will happily order another one again and as i said... will throw the toggle in the bin!!! Was just commenting on the toggle bit, i'm quite happy to buy from ben and do regularly! i'm allowed an opinion on a toggle though :rolleyes:

I think Sprout may have quoted the wrong post as you didnt mention stitches ;) :rolleyes:

[Sprout]

I think Sprout may have quoted the wrong post as you didnt mention stitches ;) :rolleyes:

Oooooops:wink:
The point of my posts is still valid - how much effort has gone into making thread complaining about some equipment? What good has it done?? It would have taken less effort to phone the man in question and probably got a better response and outcome!
If you're not happy with a service then tell the provider you're not happy - most are only too happy to oblige and want your custom!

[Wingless]

Oooooops:wink:
The point of my posts is still valid - how much effort has gone into making thread complaining about some equipment? What good has it done?? It would have taken less effort to phone the man in question and probably got a better response and outcome!
If you're not happy with a service then tell the provider you're not happy - most are only too happy to oblige and want your custom!

Now i see what's happened i read back when Mickeydredd pointed it out and i do agree with the point you made... :D i just dont like plastic toggles, would be happy to tell ben that when i order another lure, but i dont really care... im also happy to buy the lure and remove the toggle myself :lol: anyway i should shut up about plastic toggles... !

[VinceCreech]

hey guys found this on the internet i thought it was brilliant so just thought i would share it with everyone cheers vince:supz:

http://www.youtube.com/watch?v=V72Cfx1Rhhs (http://www.facebook.com/l.php?u=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3 DV72Cfx1Rhhs&h=879b15dbabdeba09d4becdefb03ed7c1)

[Phil Noble]

Good video, cheers for sharing Vince!
Phil

[HunterJen]

Cracking Vince, cheers :)

[VinceCreech]

no worrys :)