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  #11  
Old 19-10-2017, 12:13 PM
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Allen Elliot
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Default Re: Poor Barn Owl

From the pictures 3 and 4 it is undoubtedly very shoddy workmanship and unacceptable for the money paid. if it were me it would have been sent back.
Angie with out being detrimental you say that the box was not suitable to use as transportation for any bird so why was it used ?
Secondly , you say 'advised' , by whom ? falconry fabrications her her mentor.
Blame for poor quality of box lays with falc fab
Blame for owls injurys lays with the owner.
I say this with what you have presented .
You wouldn't boil water in a kettle with a hole in it .
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  #12  
Old 19-10-2017, 12:52 PM
XiaTeal'c XiaTeal'c is offline
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Default Re: Poor Barn Owl

Quote:
Originally Posted by Chance View Post
All my boxes come from Falconry Fabrications and got to say they are of a very high standard, but just looking at this something has obviously gone badly wrong.
John
John

Any chance you could post a pic of the inside of your box to compare the finish?

Mike
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  #13  
Old 19-10-2017, 01:03 PM
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Angie Rooney
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Default Re: Poor Barn Owl

The trouble is Allen I fully see what you are saying but she is a novice and really not yet 100% on what to look for, she has gone out and bought a box that as far as she was concerned ok for her bird, now you and I would look at catches perches in the box and probably noticed the shoddy finish, but she didn't.
Her mentor has bought a few of the boxes and recommended them to her and as far as he was concerned the box would be fine. You can say all the if and buts but it wont help the bird. I have just been onto the sight as ever used them, big company which makes it even worse that he has not said a word how very unprofessional. If with our company we make a mistake and accident will happen you go back to the customer and try to make peace and sort things out not ignore them.
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  #14  
Old 19-10-2017, 01:29 PM
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Allen Elliot
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Default Re: Poor Barn Owl

I really think that the only way forward with this matter
Is as said trading standards and a solicitor if the lady is seeking compensation. I hate to think how much the vets bill was. hopefully its recovery is swift albeit minus a foot.
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  #15  
Old 19-10-2017, 02:02 PM
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Ingo Ingo is offline
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Default Re: Poor Barn Owl

I can't see her having much of a case tbh? Surely when you open the door it's immediately noticeable with normal eyesight? It's not like it's hidden in the ceiling of the box.....
A quick call before putting the bird in would have seen a new box sent. Did she just take a chance?
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  #16  
Old 19-10-2017, 02:08 PM
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Angie Rooney
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Default Re: Poor Barn Owl

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Originally Posted by Ingo View Post
I can't see her having much of a case tbh? Surely when you open the door it's immediately noticeable with normal eyesight? It's not like it's hidden in the ceiling of the box.....
A quick call before putting the bird in would have seen a new box sent. Did she just take a chance?
No she would NOT just take a chance. I personally don't know he, butr unfortunately it the old thing of not enough experience.
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  #17  
Old 19-10-2017, 02:48 PM
Derek Canning Derek Canning is offline
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Default Re: Poor Barn Owl

Quote:
Originally Posted by Busa View Post
i really think that the only way forward with this matter
is as said trading standards and a solicitor if the lady is seeking compensation. I hate to think how much the vets bill was. hopefully its recovery is swift albeit minus a foot.
Trading Standard are a toothless tiger now.
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  #18  
Old 19-10-2017, 03:13 PM
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Angie Rooney
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Default Re: Poor Barn Owl

Dereck they have been to them already, no joy just not interested, its a civil matter
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  #19  
Old 19-10-2017, 04:31 PM
Derek Canning Derek Canning is offline
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Default Re: Poor Barn Owl

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Originally Posted by BlueBerry View Post
Dereck they have been to them already, no joy just not interested, its a civil matter
I have wasted many hours with Trading Standards however the Small Claims Court may be the way forwards.
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  #20  
Old 26-10-2017, 08:49 PM
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The True Hawker The True Hawker is offline
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Default Re: Poor Barn Owl

That is shocking
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